Refund & Cancellation Policy

This policy explains when membership and event fees paid to the Indian Interior Designers Association(“IIDA”) can be cancelled or refunded. It should be read with our Terms & Conditions.

1. Before your application is approved

If you have paid a membership fee and we decline your application, we will refund the fee in full. If you withdraw your application before we have approved it, we will refund the fee in full.

2. Cooling-off period after approval

You may cancel a new membership within 7 days of the date we confirm it and receive a full refund, provided you have not entered an award, downloaded member-only resources, or registered for a member event in that time. If you have, we will refund the fee less the value of what has been used.

3. After the cooling-off period

Membership fees are non-refundable after the 7-day cooling-off period, because member benefits become available immediately on approval. You may cancel at any time to prevent future renewal; your membership will then run until the end of the paid term.

4. Renewals

Membership does not renew automatically. If a renewal payment is taken in error, tell us within 30 days and we will refund it in full.

5. Duplicate or failed payments

Duplicate payments, or amounts debited where membership was not activated, are refunded in full. Tell us as soon as you notice and we will resolve it.

6. Events, workshops and award entries

• Cancelled by us: full refund of the fee paid, or transfer to a rescheduled date if you prefer.
• Cancelled by you more than 14 days before the event: full refund.
• Cancelled by you 7–14 days before: 50% refund.
• Cancelled by you less than 7 days before, or non-attendance: no refund. You may usually nominate a substitute attendee — ask us.
• Award entry fees are non-refundable once judging has begun; before that, entries cancelled at least 14 days before the closing date are refunded in full.

7. Termination for breach

If membership is terminated because of a breach of our Terms & Conditions or code of conduct, no refund is payable.

8. How to request a refund

Email iida.official.org@gmail.com with your name, membership or application reference, the payment date and amount, and the reason for the request. We acknowledge requests within 3 working days and decide within 10 working days.

9. How refunds are paid

Approved refunds are made to the original payment method. Once processed by us, the amount is normally credited within 5–10 working days, depending on your bank or card issuer. Bank charges or payment-gateway fees deducted by third parties are not recoverable by us and may be excluded from the refunded amount.

10. Grievance contact

If you are unhappy with a refund decision, write to iida.official.org@gmail.commarked “Grievance — Refund” and we will review it within 15 working days. This does not affect your rights under the Consumer Protection Act, 2019.

Indian Interior Designers Association
No. 243, 3, Devasandra Main Road, Kuvempu Layout, Hale Devasandra, Krishnarajapuram, Bengaluru, Karnataka 560036, India
Email: iida.official.org@gmail.com